Welcome to Running Supplies Store! Here, we aim to provide you with all the information you need to make your shopping experience as smooth as possible. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of running gear do you offer?
We offer a wide range of running gear including Kids Running Shoes, Mens Running Shoes, Running Bras, Running Clothes, Running Accessories, and more. Check out our full menu for a complete list.
Are your products suitable for all types of runners?
Yes, our products cater to runners of all levels, from beginners to seasoned athletes. We also have a ‘Recommended in Running’ section to help you find the best gear for your needs.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your shipment.
Do you ship internationally?
Yes, we ship globally except for some remote areas in Asia and other regions. If you’re unsure about your location, please contact us at [email protected].
Returns & Refunds
What is your return policy?
You have 15 days from the date of receipt to return an item. The item must be in its original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account & Support
How do I create an account?
You can create an account during the checkout process or by visiting the ‘Sign Up’ page on our website.
How can I contact customer support?
You can reach our customer support team at [email protected]. We’re here to help with any questions or concerns you may have.
Thank you for choosing Running Supplies Store. We’re committed to providing you with the best running gear and a seamless shopping experience. Happy running!